"Critical customer!"

Sara has recently begun as a hairdresser trainee and may now shampoo her first customer. She accompanies the customer to the sink and puts on her gloves. 

Suddenly the female customer says: “Why are you wearing gloves? Because you don’t want to touch me? My hair is not that dirty and besides, gloves pull on my hair!”

How can you react in this situation?

“I’m sorry you have that impression. I’m not wearing gloves because of you, but rather for myself, because I have to protect my skin from so much contact with moisture. Hairdressers often suffer from contact dermatitises of the skin.   

“Besides, we use single-use gloves that don’t pull on the hair. We’ll try it out and you let me know if it is uncomfortable.”

Is the female customer still not convinced?