1) Practice examples  "Critical customer"1) Praxisbeispiel "Kritischer Kunde!"1) Exemple pratique « client critique »1) Praktisk eksempel "Kritisk kunde!"1) Primer iz prakse "Kritična stranka!"1) Praktijkvoorbeeld "Kritische klant!"1) Eżempju prattiku “klijenta diffiċli!" print as pdf

"Critical customer!"

Sara has recently begun as a hairdresser trainee and may now shampoo her first customer. She accompanies the customer to the sink and puts on her gloves. 

Suddenly the female customer says: “Why are you wearing gloves? Because you don’t want to touch me? My hair is not that dirty and besides, gloves pull on my hair!”   

How can you react in this situation?