"Critical customer!"

You accompany a customer to the sink and put on your gloves.

Suddenly the female customer says: “Why are you wearing gloves ? Because you don’t want to touch me? My hair is not that dirty and besides, gloves pull on my hair!”

How can you react in this situation?

“I’m sorry you have that impression. I’m not wearing gloves because of you, but rather for myself, because I have to protect my skin from so much contact with moisture. Hairdressers often suffer from contact dermatitises of the skin.     

“Besides, we use single-use gloves that don’t pull on the hair. We’ll try it out and you let me know if it is uncomfortable.”

Is the female customer still not convinced?

"If I only washed customers‘ hair once a day it wouldn’t be so bad.  But the frequent contact with water and shampoos results in a constant washing out of the fats from my skin. Then over time, my skin gets dry and chapped, and my skin barrier is damaged.    

“Did you know that some hairdressers must even give up their profession, because they get an occupational skin disease? Please give me a chance to prove my skill with gloves as well!    

“A professional hairdresser wears gloves these days, just like a dentist for example. Or would you let someone put their naked fingers in your mouth?”