1) Practice examples  "Critical customer"1) Praxisbeispiel "Kritischer Kunde!"1) Exemple pratique « client critique »1) Praktisk eksempel "Kritisk kunde!"1) Primer iz prakse "Kritična stranka!"1) Praktijkvoorbeeld "Kritische klant!"1) Practice examples  "Critical customer" print as pdf

"Critical customer!"

You accompany a customer to the sink and put on your gloves.

Suddenly the female customer says: “Why are you wearing gloves ? Because you don’t want to touch me? My hair is not that dirty and besides, gloves pull on my hair!”

How can you or your employees react in this situation?